Updated 2018-12-16 00:05:03
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Servers:
Online
For any problem related to the Monthly Renewed Premium Service you can purchase on our Gravity Gateway portal please use the portal's support through this link: https://www.gravity-gateway.com/contact.php
CONTACT USFor any problem you may have with your Karats Pack purchase, please contact us via the button below. The following details will be needed: - Kind of Karat Pack - Payment method - Date of purchase - Your account ID - Allopass Code (if applicable)
CONTACT USIf you bought a 5 / 10 / 30 Days Premium Service Plan but it wasn't activated please be kind to communicate us the following details: - Type of purchased plan. - Date of purchase. - Concerned account ID.
CONTACT USPlease know that each Infinity Service purchase must be reviewed by a member of our team, after validation it can take up to 48h for your Infinity Subscription to be activated. Once you Infinity Service is activated you will receive a confirmation mail inviting you to choose your Infinity items. If past this delay you still didn't received a mail be kind to communicate us the following details: - Date of purchase. - Concerned account ID.
CONTACT USFor any issue related to the in-game iShop, please contact us via the button below. The following information will be requested: - your Account ID - the name of the character you bought the item with - the item you purchased (if applicable) - a description of the issue
CONTACT USPlease know that all the Kafra Operations are performed during our maintenance each Thursday, they are not processed instantly after validation. Also read carefully the requirements of each Kafra Operation to avoid a rejection from our system (character name already taken, no character's slot available for a character transfer, etc...). Finally please note that you should not perform a Guild Leader change on a character that had his name already changed in the past. If you still experience some issue despite these guidelines please be kind to communicate us the following information: - Concerned account. - Type of Kafra Operation used. - Description of the problem encountered.
If you forgot your account login or password, please use the "Forgot login? / Forgot password?" links located in the top left corner of our website in the "Log In" window. If you don't receive a mail containing your account login information you have to update your account email. To do so please check the "I want to modify my account email address" section.
CONTACT USPlease check that you have not made an error when entering your username and/or password: - make sure you don't leave a space at the start or end of your username and/or password - make sure you don't use special characters in your password - try to change your account password with the ""Forgot password?"" function of our website. If you still can't log in, please communicate us the concerned account ID.
CONTACT USIf you want to modify the email address of your game account, please send us the following information: - Account username. - A new email address that will be linked to the account. - A scan or a photo of an ID document showing your full name and date of birth (the other information can be covered at your discretion). You will be able to attach your picture in your next answer if you can't host it in a secure place.
Please check that your email address does not exceed 24 characters otherwise it needs to be changed, to do so please check the "I want to modify my account's email address" section.
CONTACT USIn order for us to perform a search of your item(s), please provide the following information: - your account username. - the date of the loss. - the name of the concerned character(s). - a list of the lost items. - circumstances of the loss / quest related to the item.
CONTACT USTo fix the problem please be kind to communicate us the name of the concerned character(s) and the nature of the issue that occurs.
CONTACT USYou may lose your changed color after changing your job or marriage. In this case we'd like to ask you to talk to the colouring NPC again and use the option "Retrieve my color". If the NPC needs more than one coupon to perform a change, make sure to stack the items first using the NPC "Rush Stacker" that is located in the Market House. If this does not fix your current issue, please contact out Support Team.
CONTACT USIn order for us to investigate your issue, please contact the support team and provide the following information: - your account username - the name of the character(s) concerned - the name of the quest concerned - the stage at which you are blocked - the circumstances of the blocking
CONTACT USIn order for us to investigate the problem, please contact the support team and provide the following information: - your account username - the name of the character(s) concerned - a description of the problem encountered.
CONTACT USPlease know that the fastest way to recover your missing Teasure Boxes is for the Guild Leader to go to a GM Chat Session: http://forum.ragnarokeurope.com/ro/index.php?/topic/20124-new-gm-chat-sessions/. If you can't you can take an appointement with a member of our Game Master Team. To do so please provide us the following information: - the name of the guild. - the castle held by the guild. - the date the Treasure Boxes could not be collected. - the availability of the Guild Leader to collect the Treasure Boxes.
CONTACT USPlease read this topic of our Forum about the Godly Equip naming campaign and provide us the required information: http://forum.ragnarokeurope.com/ro/index.php?/topic/22308-godly-equipment-naming-campaign/.
CONTACT USIn order to investigate your issue, please fill out the form and follow the tutorial by clicking here.
CONTACT USFor any other questions you might have about Ragnarok Online please contact us.
CONTACT USIf you have been a witness or a victim of the following types of abuses: Insult, Kill Steal, Mob-Training, Mobbing, Dead Branch/Bloody Branch Abuse, MVP Support, Map Blocking and Skill Abuse. Please provide us with the following information: - the type of the abuse. - the name of the concerned character(s). - a screenshot for an insult, a video for every other type of abuse. Please remember that it's essential that the name of the character(s) involved as well as the abuse must be visible on the screenshot / video sent. You can host your screenshots and videos on external media hosting websites. We do not consider savechat in text format as sufficient proof as these files are too easily modified.
CONTACT USPlease remember that buying/selling items, services and accounts in exchange of real currency is strictly prohibited and liable to a permanent suspension of the account(s) involved. You can report this kind of behaviour by providing us with the following information: - the name of the concerned character(s). - a screenshot that shows the offense performed. Please remember that it's essential that the name of the character(s) involved as well as the abuse must be visible on the screenshot / video sent. We are unable to consider Savechat in text format as sufficient proof, as these files are too easy to modify.
CONTACT USIf one of your characters is in prison, please provide us with the following information: - account username - the name of the character - the date your character was put in prison
CONTACT USIf your account has been suspended and you have not received an email informing you why, please provide us with the following information: - account username
CONTACT USIf you noticed a character with a suspicious behaviour, you can send us a report with the following information: - the character(s) name(s). - the character(s) class(es). - the map(s) name (/where command).
CONTACT USIf you encountered an issue on our website please contact us providing a description of the problem.
Please know that you can be part or suggest your ideas to our Event Guild, you can contact them through our Forum in the Comunity Helpers Center > Event Guild section.
CONTACT USPlease know that we do not support anymore Marketwatch and Castlewatch projects. Regarding other fansite projects you can send us the address of the website along with a short description of it. Your website could be added to our links section and some promotion can be done if your project is accepted.
CONTACT USPlease send us your request in a detailed and concise format. It would also be helpful to include a link to the tool. Gravity Europe reserves the right to accept or refuse your request.
CONTACT USYou can use this section if you have a general question about our community. If your applying in a contest please don't forget to provide us the following information: - the contest's name - any file needed (ex: Fan Art Contest) - the desired reward(s) - the concerned account ID/ character's name
CONTACT USPlease fill out the following form. Please note that an ID document will be requested before we send you any data.
CONTACT USIf you want to change the First Name, Last Name,the Date of Birth or the Email address link to your game account, please fill out the following form.
CONTACT USIf you want us to delete the personal data linked to a game account, please fill out the following form. The First Name, Last Name, Date of Birth and Email address will be deleted. Also, you will not be able to recover the game account in case of ID or password loss.
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