RAGNARÖK ONLINE Site officiel : www.ragnarokeurope.com

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Updated 2017-06-27 07:20:00

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INSCRIPTION

GENERAL TERMS


		Ragnarok Online Europe general terms
The online multiplayer fantasy role-playing game Ragnarok Online (hereafter referred to as the Game) is accessible at the URL address http://www.ragnarokeurope.com (hereafter referred to as the Site). It is distributed in France and Belgium by Whybe Online (hereafter referred to as Gravity).
Whybe Online SAS is a limited liability company ("Société par Actions Simplifiée ") with a capital of 1 00 000 Euros. It is registered at the company trade register in Nanterre under the number 491 456 448. Its headquarters is at 15/27 rue Moussorgski – 75 018 Paris.
Our European VAT number is:  FRO 8491456448
You can email us at support@whybe-online.com.
Whybe Online SAS publishes the Site. Any suggestions for the Site can be sent to the webmaster at: support@whybe-online.com 
COLT Telecom hosts the Site.

Article 1. Subject and field of application of the Conditions of Use
Article 2. Protecting minors – Warning to parents
Article 3. Registration process
Article 4. Required configuration
Article 5. Warning on video game use
Article 6. User code of conduct
Article 7. Obligations pour Whybe Online
Article 8. Cessation of sale of the game by Gravity 
Article 9. Personal data and Security 
Article 10. Intellectual Property
Article 11. Payment
Article 12. Self-Service, Premium Service, and No-obligation versions of the game 
Article 13. Duration
Article 14. Cancellation
Article 15. Customer service and technical support
Article 16. Applicable law

Article 1. Subject and field of application of the Conditions of Use
The present Conditions of Use set the technical, legal, and financial conditions for Game use.
Access to the Game requires that the User follows the process described in Article 2 below, and agrees in particular to the present Conditions of Use. Thereby access to the Game requires that the client gives express agreement that he or she is informed of and accepts the present conditions of sale, by ticking the relevant box.
Before confirming, the client has the option of correcting and modifying his or her choice, in compliance with the French law n°2004-575 dated 21 June 2004.

Article 2. Protecting minors – Warning to parents
We recommend the Site and the Game to players 12 years of age and older.
We have done our best to exclude content that is violent, pornographic, or conducive to crime, violence, discrimination, racial hatred, or that encourages drug use, possession, or traffic, from the entire Site and from the Game in particular.
However, as the Site is of an interactive nature, the Site and Game content is likely to evolve, especially through the chat service and the discussion forums at your disposal.
Clients are reminded that they are to express themselves on chats and in the discussion forums in such a way as to not offend minors less than 18 years of age. 
It is incumbent upon the parents and guardians of non-emancipated minors to ensure that the latter do not provide their name, address, or telephone number without authorisation, particularly when they use the chat function or the discussion forums.

Article 3. Registration process
3.1. Access to the Game is reserved to persons with an internet connection.
Whybe Online does not provide internet access. The subscription fees paid to an internet service provider and any possible fees relating to telephone communication are the responsibility of the Site user. 
3.2. To access the Game, you must follow the below steps.
1°- Create a user account (hereafter referred to as the Account).
You will need to provide (i) your full name, postal and email address, telephone number, and birth date.
You must provide valid information, including an email address that you consult often.
If this information is obviously wrong, Whybe Online may suspend or cancel your Account according to the conditions stipulated in Article 14 below.
A login and a password will be emailed to you. If you wish, you can register for Premium Service (the terms are on the Ragnarokonline.fr website).
This login and password (hereafter referred to as the Login information) will be associated with your Account only and will be required to access your Account and the Game during your future visits to the Site. 
Login information is strictly personal and confidential. It is entirely the user's responsibility to safeguard, use and send Login information. The user is forewarned of the inherent insecurity in using the option for automatically memorising the Login information of his or her computer system. The user declares that he or she assumes full responsibility for the use and the possible consequences of using this option.
It is assumed that any use of Login information is executed by or duly used by the User. 
As a result, Whybe Online will not in any case will be responsible for any consequences detrimental to the user that results from illicit, fraudulent, or abusive use of the Login information, or from access to his or her Account and the Game by a third party without the user's express consent.
 3 consecutive attempts to log in with the incorrect password could lead to suspension of the Account.
To reactivate your Account, you will need to contact us.
2°- Choice of subscription duration (where a subscription is offered)
3°- Acceptance of the present Conditions of Use
4°- Confirming entered information
5°- Entering bank account information (only applicable for subscriptions, premium-type offers, and billed service)
6° Downloading and installing the latest version of the client Software.

Article 4. Required configuration
The user is informed that the minimum system requirements for complete access to the Game are:
- Windows 98SE/ME/2000/XP
- CPU Pentium 500, AMD Athlon
- Minimum RAM of 128 MB
- DirectX 8.0 compatible video card with 8 MB of memory
- 700 MB hard disk
- High speed internet (128 kbps)
Whybe Online will not in any case be responsible if the user uses software or equipment that does not fulfil the above minimum requirements.
The data viewed and exchanged on the Site is secured by SSL 128 bit encryption.
As a result, access to the Game is contingent upon use of a browser that supports SSL 128 bit encryption. It is the user's responsibility to verify with his or her internet provider that the browser used allows access to the Site in a secure configuration.
Whybe Online will not assume any responsibility regarding the user's choice of material and/or service providers (internet or phone provider, etc.) that allows the user to access the Game.

Article 5. Warning regarding video game use (French Decree n°96-360 dated 23 April 1996, regarding video game warnings)
This must be read before you or your child use the video game.
I. - Precautions to always take when playing a video game.
Avoid playing if you are tired or if you haven't slept enough.
Be sure to play in a well lit room and to adjust the brightness of your screen.
If you are playing a video game that may be connected to a screen, play at a proper distance from this television screen, as far away as the cord will allow you to play.
Take 10- to 15-minute breaks every hour when you play.
II. - Epilepsy warning.
Some people are likely to have epileptic fits that could include loss of consciousness when exposed to strong visual stimuli—rapidly moving images or repetitive simple geometric shapes, lightning, or explosions.   These people have fits when they play video games containing such stimuli, even if they don't have a medical history of fits or have never had an epileptic fit.
If you or a member of your family have already had symptoms related to epilepsy (a fit or a loss of consciousness) in the presence of visual stimuli, see your doctor before using the game. 
Parents should be particularly attentive to their children when they play video games. You or your child should immediately stop playing the game and see a doctor if there are any of the following symptoms: dizziness, vision problems, eye or muscle contraction, orientation problems, involuntary movements or convulsions, or momentary loss of consciousness.

Article 6. User code of conduct
The user agrees to not use the Site, the Game, and the products and services available on them to the express detriment of the interest of Whybe Online or of its partners, or for purposes that go against current legislation. The user agrees to comply with the conduct rules (hereafter referred to as the Code of conduct) detailed below.
Any breach of all or part of the Code of conduct can lead to suspension or cancellation of the Account according to the conditions stipulated in Article 14 of the present document, without prejudice to claims and legal action that Whybe Online would have the right to bring to obtain compensation for the prejudice that would have thus been caused.
Suspension or cancellation of an Account on such grounds does not give the right to any compensation.
6.1. The user will refrain from keeping, showing, distributing, or broadcasting, by any means of communication at his or her disposal by Whybe Online, words, documents, files, images, messages or any other information or element:
(i) of a violent, obscene, abusive, threatening, hurtful, pornographic, libellous, or racist character
(ii) encouraging hatred, discrimination, or violence, encouraging committing crimes or offences, or encouraging consumption of prohibited substances or encouraging suicide
(iii) likely to undermine respect of the human person and its dignity, gender equality, and child and adolescent protection
(iv) of a nature to undermine intellectual property. As such, users are prohibited from using a registered trademark or from providing other players with a work protected by literary and artistic property, such as a musical or audiovisual work that notably: 
(v) containing viruses
(vi) drawn from advertising information
(vii) that goes against current legislation, generally speaking.
6.2. The aforementioned rules also apply to the name chosen by the user for his or her Account, his or her screen name, character name, and more generally, any title that is visible to other users.
The rules also apply to all names that are spelled or pronounced in a similar way.
6.3. The user will abstain from usurping the identity of Whybe Online or of any of the members of its staff.
The user also will abstain from choosing his or her character name as a screen name for his or her Account. More generally speaking, the user will abstain from using a name that risks creating confusion with Whybe Online or its staff.
Below is a non-exhaustive list of names that should not be used as screen names: Gravity, Whybe Online, Gravity International, Ragnarok, Ragnarok Online, Game Master, GM, Senior Game Master, Senior GM, Junior Game Master, Junior GM, Game Counselor, GC, Senior Game Counselor, Senior GC, Junior Game Counsellor, Junior GC, Test, Tester, Review, REVIEWER.
6.4. The user will abstain from harassing and threatening any particular user or other users. It is notably prohibited to send mass emails to another user.
The user agrees to not broadcast real personal information of any particular user, by any means of communication offered by Whybe Online.
6.5. The user agrees to not take advantage of a technical flaw, for him or herself or a third party, in any way whatsoever. 
The user will abstain from pillaging the booty (virtual money, an object . . . ) won by another user after combat. 
The user agrees to follow the rules of the Game that are on the Site.
6.6. The user agrees to not create, use, broadcast, or attempt to use any programme not distributed by Whybe Online that could modify the characteristics of his or her Account, or that of a third party, and that could harm the servers or the interests of Gravity.
As such, the user notably agrees to neither modify nor copy the Game in whole or part, nor use spyware to obtain information on the Game or on other players, nor use bots that simulate real player activity.
6.7. The user will abstain from giving, exchanging, buying, selling, renting, and lending his or her Account, as well as any object, character, virtual money, or any other element of the Game, whether it be free or in exchange for real money.
The user will also abstain from giving, exchanging, buying, selling, renting, and lending his or her Account, as well as any object, character, virtual money, or any other element of the Game, whether it be free or in exchange for real money, unless the Game expressly allows it.
The user will also abstain from holding, showing, distributing or broadcasting, by any means of communication that Whybe Online offers, words, documents, files, images, messages, or any other information or elements that are of a nature to encourage or suggest third parties to commit any of the acts mentioned above.
In case of ignorance of the interdictions stipulated in the present Article 6.7, Whybe Online will not be in any case held responsible.
6.8 The security of an Account is the sole responsibility of the user. Whybe Online will not be held responsible for damage that an Account or a computer may be subject to following the loss or the sharing of the login information of the said Account. Whybe Online will not be in any case considered responsible for any theft of or any alteration that could made to an Account. The Account holder also acknowledges that he or she is the presumed Account user, and is responsible for the actions taken through the Account and on the Account. The user acknowledges that all electronic communications and content sent from his or her computer is his or her responsibility, and not Whybe Online's responsibility, and that the use of the services offered must be lawful.

Article 7. Obligations of Whybe Online
7.1. Whybe Online will do everything possible to make the User Account accessible and to ensure that the Site and the Game always function properly.
The users are informed that access to the Site and Game is interrupted every Thursday from 8h to 14h for maintenance.
7.2. With the exception of the part of the Site and Game that Whybe Online is responsible for, Whybe Online will not be held responsible for any difficulties encountered in accessing the Site and the Game that could result from internet access conditions specific to the user, or more generally speaking, from any malfunction of or interruption of the user Account of the user related to or resulting from force majeure.
Whybe Online will not be responsible for any loss of data, files, or, generally speaking, of any damage that results from the user not saving.
7.3. Whybe Online guarantees, to the extent of its knowledge, that the User will be protected from computer system intrusions that may be caused by the use of a Gravity product or service.
Whybe Online will make its best effort to eliminate and correct minor technical, spelling, and display errors that do not affect access to the Game or the conservation of user data relating to their progress in the Game (levels, equipment, points . . .) that the Site and the Game could contain, in light of the state of the art.
7.4. Unless otherwise indicated by the law, or by specific conditions expressly stipulated between Whybe Online and the user, the latter acknowledges and accepts that: 
- The Site, the information, and the products and services are delivered "as is". 
- The use of these is under the entire responsibility of and at the risk of the User. For underage users, it is incumbent upon their legal guardians to assume responsibility for them. 
- Whybe Online wholly declines responsibility if the present conditions of use are not respected. Whybe Online will not be held responsible for direct or indirect damage caused by use that does not comply with the present Conditions of the Site and of the Game. 
- No oral or written communication between Gravity and the user can be considered as a guarantee that is not stipulated in the conditions of use. 
- Whybe Online will not be held responsible for errors or omissions on the user's part.
7.5. Whybe Online does not provide any guarantee concerning the use of products and services provided by third parties, notably but not limited to decompression software and independent readers.
Likewise, Whybe Online will not be held responsible for web or other pages with links to the Site that are not managed by Whybe Online, or links on the Site that connect to web or other pages that are managed and edited by third parties, if the content managed and edited by third parties does not comply with French, European, or international regulations.  

Article 8. Cessation of sale of the game by Whybe Online SAS.
Whybe Online SAS agrees to inform its subscribers 30 (thirty) days before the date that the Game will no longer be sold and to maintain the Game during this period.
Whybe Online SAS also agrees to no longer propose Premium Service during the 30 (thirty) days before the Game will no longer be sold. 
Automatic renewal of Premium Service will cease at the expiration of the aforementioned period (in compliance with the terms of calculation stipulated in Article 14 below).

Article 9. Personal data and Security
The collection and processing of the User's personal data on the Site complies with the French law n°78-17 dated 6 January 1978, relative to computing, files and freedoms (the "Informatique et Libertés" law), as reformed by the law dated 6 August 2004, and as reflected in our Privacy policy.

Article 10. Intellectual Propriety
The information, products and services, names, and display and sound elements presented on the Site, as well as the present text, are all protected by laws on authorship rights and intellectual property, and belong to their respective authors: Gravity, its partners, and authors or assignees have been able to provide their consent to be introduced on the Site.
Gravity grants you the personal, exclusive and non-transferable right to use the software allowing access to the Game (hereafter referred to as the Software), uniquely for the purpose of accessing the Game.
In compliance with legislation, only one copy of this software may be made, and uniquely for security purposes and archiving.
It is prohibited for the user to reproduce, arrange, or adapt the Software or to make it available to a third party to commercialise it, or to loan it. The user will refrain from correcting any Software fault or having any Software fault corrected.  
The user will not decompile or translate the Software object code, or have this done by a third party, unless it is done under the conditions of and strictly within the limits of the law. If the user would like to obtain information enabling the interoperability of the Software, the user agrees to consult Gravity in advance, before decompiling, to know if this information could be easily and quickly accessible.
Except specific mention, no tacit right will be granted if there is any kind of cessation, modification or reproduction, in any kind of format, of the Site in whole or in part, of the Game, or of any other product, service, or brand belonging to Gravity or its partners. 
As a result, communication with the public, in whole or in part, for free or as a paid service, by any means or channel of communication, of the elements that are part of the Site or the Game, in whole or in part, without the consent of their assignees, is strictly forbidden and will automatically become the object of legal proceedings.
The creation of hypertext links (simple and deep) to the Site is subject to the express and prior authorisation of Whybe Online.

Article 11. Payment
Allowing for exceptions, our rates are in Euros and are inclusive of all taxes (besides internet connection costs payable by the user). Our rates do not account for exchange rates and potential charges relating to a particular mode of payment. 
In order to purchase optimal content or new services, the player will need to credit his or her account beforehand with the current virtual currency (Karat) via one of the modes of payment offered on the site. The user can not claim any reimbursement for this virtual currency, which can only be used on online services and games offered by Whybe Online.  Optional content is acquired through the online shop Ragnarok Online iShop, which is subject to the present General Conditions of Use.
Whybe Online SAS reserves the right to change its prices at any given moment, but the products and services presented on the Site will be billed to the client on the basis of the advertised rates on the site, when the client confirms the order.

Article 12. Self-Service, Premium Service, and No-obligation versions of the game. 
12.1. Upon Account creation, access to the Game is free and unlimited (besides the internet connection cost). The Game does however have optional content that is a paid service (available on ragnarokonline.fr and ishop.ragnarokonline.fr). The price of this content is set by Whybe Online and communicated to the player during his or her order. Whybe Online reserves the right to modify prices at any given moment. 
The provision in the above Articles 3 1° ii), 3 3°, 13 and 14 do not apply to user that have not subscribed to Premium Service or to the No-obligation version of the game (SMS and Audiotel).
The users that only have non-paying access to the Self-service version of the Game can not claim the responsibility of Gravity on any grounds whatsoever.
12.2. Premium Service subscriptions and the No-obligation version of the game (SMS and Audiotel) are payable in advance and DO NOT GIVE THE RIGHT TO ANY REIMBURSEMENT in case of non-utilisation of the time credit purchased by the user. Gravity will not be held responsible for errors or omissions on the user's part.

Article 13. Duration
The subscription begins at the time it is activated on the Whybe Online servers. If the payment is immediate (by CB, Audiotel, or other modes of payment), the activation takes place immediately.
In other cases, the activation will only take place when payment is received. The Premium Service is a monthly subscription renewed by tacit agreement that offers content and additional options; a list of these is available on the site ragnarokonline.fr

Article 14. Cancellation
14.1. The user can terminate his or her subscription at any given moment by informing Gravity at least seven (7) days before the end of the current subscription, by clicking on the "cancel my subscription" link on the "Account" section of the Site.
Your subscription will then be cancelled at the expiration of the aforementioned seven (7) days.
14.2. Cancellation of Premium Service subscriptions does not give the right to any reimbursement, except the cancellation of renewal by tacit agreement. 
If the subscription is not used and Gravity does not receive a cancellation request for the period of the subscription, this does not give the right to any reimbursement.
14.3. By operation of law, Gravity reserves the right to temporarily suspend or definitively cancel the Account without advance notice in the event of:
(i) the insolvency or the expiration of the user's payment card . Gravity calls attention to the fact that the user account can be suspended or closed if, at the time of renewing the Gravity subscription or a billed service, the User's payment card can not by billed because it has expired.
(ii) the impossibility, due to the user, for Gravity to proceed with authentication or verification of the information provided at the time of user registration.
(iii) the user's breach of any of the obligations incumbent upon him or her in virtue of the Code of conduct, in compliance with the scale of sanctions in Annex 1 of the present document. In compliance with the said Annex, in the event that the user commits a grave breach of the Code of conduct, Gravity may, by operation of law, cancel the Account without prior notice.
In the situations mentioned above in Article 14.2 (i) and (iii), the Account will be cancelled by operation of law following an injunction that has remained ineffective for seven (7) days from its receipt.
14.3. In case of Account suspension or cancellation for one of the above cited motives, on Gravity's initiative, the user will lose access to his or her Account, as well as to the data contained in it. The user will not receive any reimbursement, in whole or in part. 
14.3. By operation of law, Gravity reserves the right to temporarily suspend or definitively cancel the Account in the event of:
(i) the insolvency or the expiration of the user's payment card. Gravity calls attention to the fact that the user account can be suspended or closed if, at the time of renewing the Gravity subscription or a billed service, the User's payment card can not by billed because it has expired.
(ii) the impossibility, due to the user, for Gravity to proceed with authentication or verification of the provided information at the time of user registration.
(iii) the user's breach of any of the obligations incumbent upon him or her in virtue of the Code of conduct, in compliance with the scale of sanctions in Annexe 1 of the present document. In compliance with the said Annex, in the event that the user commits a grave breach of the Code of conduct, Gravity may, by operation of law, cancel the Account without prior notice.
In the situations mentioned above in Article 14.2 (i) and (iii), the Account will be cancelled by operation of law following an injunction that has remained ineffective for seven (7) days from its receipt.
14.3. In case of Account suspension or cancellation for one of the above cited motives, on Gravity's initiative, the user will lose access to his or her Account, as well as to the data contained in it. The user will not receive any reimbursement, in whole or in part.


Article 15. Force majeure
Whybe Online's responsibility will not be engaged in the event of force majeure, cas fortuit, or an external cause preventing it from executing its obligations, notably in the event of technical failure independent of the will of Gravity, natural disasters, fires, floods, war, riots, civil insurrection, arbitrary acts of authorities, or any other circumstances outside of Gravity's control.  

Article 16. Customer service and technical support
For any information on the Game, you can contact Whybe Online Customer Service, accessible through the "Help" section of the Site.
Technical and commercial information (FAQ) on the Game is also available in the "HELP" section of the Site.


Article 17. Addiction warning

Whybe Online SAS informs the user of the risks and dangers of prolonged use of the service that can lead to addiction or dependency.
Whybe Online SAS will not be held responsible for any dependency on or addiction to its services.
For information on this subject or if there is a problem, the user is encouraged to approach the organisation PédaGoJeux, through their website http://www.pedagojeux.fr.

Article 18. Applicable law
In compliance with Article 17 of the French law on confidence in the digital economy, the present Site is subject to French legislation.		
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